Return Policy

Our Joy is Your Satisfaction at ORAND!

We want your shopping experience at ORAND to be nothing but delightful, and we stand behind the quality of our products. If for any reason you're not completely satisfied with your purchase, we're here to help with our hassle-free 15-day return policy. Here's how it works:

Easy Returns:

  • You have up to 15 days from the ship date to return any unused item, provided it's in its original packaging.
  • Please note that return shipping costs are the responsibility of the customer.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Eligibility:

To qualify for a return, just ensure that your item is in the same condition as when you received it. Don't forget to include your receipt or proof of purchase.

Starting the Return Process:

When you're ready to initiate a return, simply reach out to us at info@orandstore.com, and our friendly team will guide you through the process step by step.

No Surprises:

  • We believe in transparency, which is why we don't charge any restocking fees for returns.
  • Please be aware that we do not accept returns on sale products.
  • Certain items like perishable goods, custom products, and personal care items are non-refundable. However, if you have any questions about your specific purchase, we're here to assist you every step of the way.

Swift Refunds:

We understand the importance of a quick resolution. Once we receive and inspect your return, we'll promptly notify you if your refund is approved. If approved, you can expect your refund to be processed back to your original payment method within 10 business days.


Got a Problem? We'll Fix It:

If you ever receive a defective, damaged, or incorrect item, please reach out to us at info@orandstore.com right away. We're committed to making it right for you. Your satisfaction is our top priority, so don't hesitate to get in touch.

Thank You for Choosing ORAND:

We genuinely appreciate your trust in ORAND. Your satisfaction and happiness are what drive us to provide you with the best shopping experience. We look forward to serving you again soon!

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